Mathis Poser
Mathis Poser
Research Associate, Unversität Hamburg
Verified email at
Cited by
Cited by
Supporting the Idea Generation Process in Citizen Participation-toward an Interactive System with a Conversational Agent as Facilitator.
N Tavanapour, M Poser, EAC Bittner
ECIS, 2019
Hybrid Service Recovery: Design for Seamless Inquiry Handovers between Conversational Agents and Human Service Agents
M Poser, S Singh, E Bittner
Proceedings of the 54th Hawaii International Conference on System Sciences, 1181, 2021
Hybrid Teamwork: Consideration of Teamwork Concepts to Reach Naturalistic Interaction between Humans and Conversational Agents.
M Poser, EAC Bittner
Wirtschaftsinformatik (Zentrale Tracks), 83-98, 2020
Design and evaluation of a conversational agent for facilitating idea generation in organizational innovation processes
M Poser, GC Küstermann, N Tavanapour, EAC Bittner
Information Systems Frontiers 24 (3), 771-796, 2022
Integration of AI into customer service: A taxonomy to inform design decisions
M Poser, C Wiethof, EAC Bittner
Let’s Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service
M Poser, C Wiethof, D Banerjee, V Shankar Subramanian, R Paucar, ...
International Conference on Design Science Research in Information Systems …, 2022
ICT-enabled job crafting: How Business Unit Developers use Low-code Development Platforms to craft jobs
MM Li, C Peters, M Poser, K Eilers, E Elshan
Leveraging the potential of conversational agents: quality criteria for the continuous evaluation and improvement
T Lewandowski, M Poser, E Kučević, M Heuer, J Hellmich, M Raykhlin, ...
Don’t throw it over the fence! toward effective handover from conversational agents to service employees
M Poser, T Hackbarth, EAC Bittner
International Conference on Human-Computer Interaction, 531-545, 2022
Design and Evaluation of an Employee-Facing Conversational Agent in Online Customer Service
C Wiethof, M Poser, E Bittner
Pacific Asia Conference on Information Systems, 1, 2022
(Re) Designing IT Support: how embedded and conversational AI can augment technical support work
M Poser, EAC Bittner
Citizen e-participation: Bringing the “E” to facilitated workshops
M Poser, G Küstermann, E Bittner
A system for human-AI collaboration for online customer support
D Banerjee, M Poser, C Wiethof, VS Subramanian, R Paucar, EAC Bittner, ...
arXiv preprint arXiv:2301.12158, 2023
Enhancing conversational agents for successful operation: A multi-perspective evaluation approach for continuous improvement
T Lewandowski, E Kučević, S Leible, M Poser, T Böhmann
Electronic Markets 33 (1), 39, 2023
Hybrid Service Delivery-Purposeful Integration and Design of Artificial Intelligence for the Automation and Augmentation of Online Service Encounters
M Poser
PQDT-Global, 2023
May the Guide Be with You: CA-facilitated Information Elicitation to Prevent Service Failure
M Poser, HK Hörhold, EAC Bittner
31st European Conference on Information Systems (ECIS), 2023
16 Letʼs Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service
M Poser, C Wiethof, D Banerjee, VS Subramanian, R Paucar, EAC Bittner
Hybrid Service Delivery, 251, 0
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