| The service concept: the missing link in service design research? SM Goldstein, R Johnston, JA Duffy, J Rao Journal of Operations management 20 (2), 121-134, 2002 | 1403 | 2002 |
| The applicability of SERVQUAL in cross‐national measurements of health‐care quality WE Kilbourne, JA Duffy, M Duffy, G Giarchi Journal of services Marketing 18 (7), 524-533, 2004 | 348 | 2004 |
| The dimensions of service quality for hospitals: development and use of the KQCAH scale V Sower, JA Duffy, W Kilbourne, G Kohers, P Jones Health care management review 26 (2), 47-59, 2001 | 272 | 2001 |
| The relationship between job satisfaction and demographic variables for healthcare professionals J Kavanaugh, JA Duffy, J Lilly Management Research News 29 (6), 304-325, 2006 | 210 | 2006 |
| Banking customers' varied reactions to service recovery strategies JAM Duffy, JM Miller, JB Bexley International Journal of Bank Marketing 24 (2), 112-132, 2006 | 198 | 2006 |
| Antibiotic use in Ontario facilities that provide chronic care M Loeb, AE Simor, L Landry, S Walter, M McArthur, JA Duffy, D Kwan, ... Journal of general internal medicine 16, 376-383, 2001 | 188 | 2001 |
| Exploring career‐life success and family social support of successful women in Canada, Argentina and Mexico P Lirio, TR Lituchy, S Ines Monserrat, MR Olivas‐Lujan, JA Duffy, S Fox, ... Career Development International 12 (1), 28-50, 2007 | 180 | 2007 |
| The synergistic leadership theory BJ Irby, G Brown, JA Duffy, D Trautman Journal of Educational Administration 40 (4), 304-322, 2002 | 165 | 2002 |
| Examining the role of service quality in overall service satisfaction JAM Duffy, AA Ketchand Journal of Managerial issues, 240-255, 1998 | 126 | 1998 |
| Do individual needs moderate the relationships between organizational citizenship behavior, organizational trust and perceived organizational support? JA Duffy, J Lilly Journal of Behavioral and Applied Management 14 (3), 185-197, 2013 | 120 | 2013 |
| A gender‐sensitive study of McClelland's needs, stress, and turnover intent with work‐family conflict JD Lilly, JA Duffy, M Virick Women in Management Review 21 (8), 662-680, 2006 | 105 | 2006 |
| A comparative study of resident, family, and administrator expectations for service quality in nursing homes JA Duffy, M Duffy, WE Kilbourne Health Care Management Review 26 (3), 75-85, 2001 | 100 | 2001 |
| Career success and satisfaction: a comparative study in nine countries BJ Punnett, JA Duffy, S Fox, A Gregory, T Lituchy, J Miller, ... Women in Management Review 22 (5), 371-390, 2007 | 78 | 2007 |
| Successful women of the Americas: the same or different? JA Duffy, S Fox, BJ Punnett, A Gregory, T Lituchy, S Inés Monserrat, ... Management Research News 29 (9), 552-572, 2006 | 64 | 2006 |
| Cross national study of perceived service quality in long-term care facilities JA Duffy, M Duffy, W Kilbourne Journal of Aging Studies 11 (4), 327-336, 1997 | 54 | 1997 |
| Identifying and studying “best‐performing” services: An application of DEA to long‐term care JAM Duffy, JA Fitzsimmons, N Jain Benchmarking: an international journal 13 (3), 232-251, 2006 | 44 | 2006 |
| Mentoring experiences of successful women across the Americas S Inés Monserrat, JA Duffy, MR Olivas‐Luján, JM Miller, A Gregory, S Fox, ... Gender in Management: An International Journal 24 (6), 455-476, 2009 | 32 | 2009 |
| The impact of ethical climate on organizational trust and the role of business performance: if business performance increases, does ethical climate still matter? J Lilly, JA Duffy, K Wipawayangkool Journal of Behavioral and Applied Management 17 (1), 2016 | 27 | 2016 |
| Gender differences in adjustment to nursing home care KE Claridge, RK Rowell, JA Duffy, M Duffy Journal of Gerontological Social Work 24 (1-2), 155-168, 1995 | 25 | 1995 |
| Attitudes toward women managers: The influence of social dominance orientation and power distance on men in college AL Simmons, JA Duffy, HS Alfraih Gender in Management: An International Journal 27 (7), 482-498, 2012 | 24 | 2012 |
