| An assessment of group support systems experimental research: Methodology and results J Fjermestad, SR Hiltz Journal of Management Information Systems 15 (3), 7-149, 1998 | 1014 | 1998 |
| Group support systems: A descriptive evaluation of case and field studies SRH Jerry Fjermestad Journal of Management Information Systems 17 (3), 115-159, 2000 | 420 | 2000 |
| Electronic customer relationship management: revisiting the general principles of usability and resistance–an integrative implementation framework J Fjermestad, NC Romano Jr Business Process Management Journal 9 (5), 572-591, 2003 | 333* | 2003 |
| Electronic commerce customer relationship management: A research agenda NC Romano, J Fjermestad Information technology and management 4, 233-258, 2003 | 294 | 2003 |
| An analysis of communication mode in group support systems research J Fjermestad Decision Support Systems 37 (2), 239-263, 2004 | 285 | 2004 |
| The effects of distributed group support and process structuring on software requirements development teams: Results on creativity and quality R Ocker, SR Hiltz, M Turoff, J Fjermestad Journal of management information systems 12 (3), 127-153, 1995 | 280 | 1995 |
| An analysis of online customer complaints: implications for web complaint management Y Cho, I Im, R Hiltz, J Fjermestad Proceedings of the 35th annual Hawaii international conference on system …, 2002 | 262 | 2002 |
| Electronic commerce customer relationship management: An assessment of research NC Romano Jr, J Fjermestad International Journal of Electronic Commerce 6 (2), 61-113, 2001 | 251 | 2001 |
| E‐commerce marketing strategies: an integrated framework and case analysis E Allen, J Fjermestad Logistics information management 14 (1/2), 14-23, 2001 | 221 | 2001 |
| Effects of four modes of group communication on the outcomes of software requirements determination R Ocker, J Fjermestad, SR Hiltz, K Johnson Journal of Management Information Systems 15 (1), 99-118, 1998 | 209 | 1998 |
| Collaborative discourse structures in computer mediated group communications M Turoff, SR Hiltz, M Bieber, J Fjermestad, A Rana Journal of Computer-Mediated Communication 4 (4), JCMC441, 1999 | 189 | 1999 |
| The effects of post-purchase evaluation factors on online vs. offline customer complaining behavior: Implications for customer loyalty Y Cho, I Im, R Hiltz, J Fjermestad ACR North American Advances, 2002 | 168 | 2002 |
| E‐relationship marketing: changes in traditional marketing as an outcome of electronic customer relationship management S Sue Scullin, J Fjermestad, NC Romano Jr Journal of Enterprise Information Management 17 (6), 410-415, 2004 | 152 | 2004 |
| A strategic management framework for IT outsourcing: A review of the literature and the development of a success factors model J Fjermestad, JA Saitta Journal of Information Technology Case and Application Research 7 (3), 42-60, 2005 | 132 | 2005 |
| A descriptive evaluation of group support systems case and field studies J Fjermestad, SR Hiltz Journal of Management Information Systems 17 (3), 115-159, 2001 | 107 | 2001 |
| Effectiveness for students: Comparisons of “in-seat” and ALN courses J Fjermestad, SR Hiltz, Y Zhang Learning together online: Research on asynchronous learning networks, 39-80, 2005 | 96 | 2005 |
| The impact of product category on customer dissatisfaction in cyberspace Y Cho, I Im, J Fjermestad, S Roxanne Hiltz Business Process Management Journal 9 (5), 635-651, 2003 | 92 | 2003 |
| Communication differences in virtual design teams: findings from a multi-method analysis of high and low performing experimental teams RJ Ocker, J Fjermestad ACM SIGMIS Database: the DATABASE for Advances in Information Systems 39 (1 …, 2008 | 88 | 2008 |
| Leading IT flexibility: anticipation, agility and adaptability K Patten, B Whitworth, J Fjermestad, E Mahindra | 69 | 2005 |
| Bridging the gap between traditional leadership theories and virtual team leadership S Zhang, J Fjermestad International Journal of Technology, Policy and Management 6 (3), 274-291, 2006 | 67 | 2006 |
