| Interpretation of formative measurement in information systems research RT Cenfetelli, G Bassellier MIS quarterly, 689-707, 2009 | 1643 | 2009 |
| Integrating service quality with system and information quality: An empirical test in the e-service context J Xu, I Benbasat, RT Cenfetelli MIS quarterly, 777-794, 2013 | 580 | 2013 |
| Inhibitors and enablers as dual factor concepts in technology usage RT Cenfetelli Journal of the Association for Information Systems 5 (11), 16, 2004 | 493 | 2004 |
| Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success RT Cenfetelli, I Benbasat, S Al-Natour Information systems research 19 (2), 161-181, 2008 | 412 | 2008 |
| Identifying and testing the inhibitors of technology usage intentions RT Cenfetelli, A Schwarz Information systems research 22 (4), 808-823, 2011 | 360 | 2011 |
| IT-mediated customer service content and delivery in electronic governments: An empirical investigation of the antecedents of service quality CW Tan, I Benbasat, RT Cenfetelli MIS quarterly, 77-109, 2013 | 303 | 2013 |
| The nature and consequences of trade-off transparency in the context of recommendation agents J Xu, I Benbasat, RT Cenfetelli MIS quarterly 38 (2), 379-406, 2014 | 281 | 2014 |
| Building citizen trust towards e-government services: do high quality websites matter? CW Tan, I Benbasat, RT Cenfetelli Proceedings of the 41st Annual Hawaii International Conference on System …, 2008 | 257 | 2008 |
| The adoption of online shopping assistants: Perceived similarity as an antecedent to evaluative beliefs S Al-Natour, I Benbasat, R Cenfetelli Journal of the Association for Information Systems 12 (5), 2, 2011 | 193 | 2011 |
| An exploratory study of the formation and impact of electronic service failures CW Tan, I Benbasat, RT Cenfetelli Mis Quarterly 40 (1), 1-30, 2016 | 169 | 2016 |
| Do different kinds of trust matter? An examination of the three trusting beliefs on satisfaction and purchase behavior in the buyer–seller context JD Xu, RT Cenfetelli, K Aquino The Journal of Strategic Information Systems 25 (1), 15-31, 2016 | 136 | 2016 |
| The effects of process and outcome similarity on users' evaluations of decision aids S Al‐Natour, I Benbasat, RT Cenfetelli Decision Sciences 39 (2), 175-211, 2008 | 108 | 2008 |
| The role of design characteristics in shaping perceptions of similarity: The case of online shopping assistants S Al-Natour, I Benbasat, RT Cenfetelli Journal of the Association for Information Systems 7 (12), 34, 2006 | 97 | 2006 |
| The effects of service and consumer product knowledge on online customer loyalty JD Xu, I Benbasat, R Cenfetelli Journal of the Association for Information systems 12 (11), 1, 2011 | 92 | 2011 |
| Research Note—The Influences of Online Service Technologies and Task Complexity on Efficiency and Personalization J Xu, I Benbasat, RT Cenfetelli Information Systems Research 25 (2), 420-436, 2014 | 78 | 2014 |
| The role of similarity in e-commerce interactions: The case of online shopping assistants S Al-Natour, I Benbasat, RT Cenfetelli | 66 | 2005 |
| Constant checking is not addiction: A grounded theory of IT-mediated state-tracking. JP Gerlach, RT Cenfetelli MIS Quarterly 44 (4), 2020 | 63 | 2020 |
| GETTING IN TOUCH WITH OUR FEELINGS TOWARDS TECHNOLOGY. RT CENFETELLI Academy of Management Proceedings 2004 (1), F1-F6, 2004 | 63 | 2004 |
| The influence of e-commerce live streaming on lifestyle fit uncertainty and online purchase intention of experience products R Cenfetelli, I Benbasat | 56 | 2019 |
| Information technology mediated customer service: A functional perspective R Cenfetelli, I Benbasat, S Al-Natour | 38 | 2005 |
Izak BenbasatProfessor Emeritus, Sauder School of Business, University of British ColumbiaVerified email at Sauder.UBC.ca
